BIG Remote Help – Delete your account
How a family member deletes their account, how a senior deletes their phone, and what is deleted.
Family members
- Open the BIG Remote Help app, or remote.biglauncher.com on a device where you are signed in.
- At the bottom of the home screen, tap Delete account and confirm.
If you linked a Google account, you can delete your account from any device, even where you are not signed in: open the deletion screen and choose Sign in with Google.
Deleted at once: you stop helping every senior, their phones no longer show you, and what our server keeps about you for them is deleted (your name, photo and calls). Also deleted are your sign-ins on all your devices, the link with your Google account, your phones' registrations for calls and the diagnostics of your devices.
To stop helping just one senior, tap Manage phone on that senior's card, then Stop helping.
Seniors
- On the senior's phone, open BIG Remote Help, then Settings → Diagnostics.
- Tap Delete this phone from BIG Remote Help, then Delete everything.
Deleted at once: everything our server keeps about the phone, including its family members, call history, plan and diagnostics. If the app is no longer installed, the phone's data is deleted automatically 395 days after its last contact.
Without the app
If you can't use the app, the page or your Google account, write to contact@biglauncher.com; we will delete your data within one month.
What remains
- Server logs for up to 7 days, request counts for 2 days, and call quality summaries in Cloudflare's analytics for up to 3 months, no longer linked to you.
- A Gold subscription bought in Google Play continues until you cancel it in Google Play subscriptions.